Once the parcel has been sent and you´ve received a tracking link through your email from us, all questions regarding the shipping of your parcel should be asked directly to the carrier. Please contact your local carrier and use your tracking number as a reference. If the parcel is lost and the carrier doesn´t have any more information to share with you, you´re more than welcome to contact us at support@corlineyewear.com and we will help you further.